This interactive program will give participants valuable techniques and strategies that will make it easier for them to handle difficult conversations successfully. Participants will learn how to prepare for a difficult situation, get the conversation off to the best possible start and manage their emotions. They will gain insights into real situations they have experienced and leave feeling more confident in dealing with them effectively.

What participants will learn:

• Discover new strategies for handling difficult conversations effectively
• Determine what makes a conversation difficult and effectively preparing for them
• Initiate and conduct skilled conversations leading to behavioral change